Q&A

Q&A

If the Tournament doesn’t get canceled, will you still issue refunds if I do not want to attend Sanford International?

We anticipate another great tournament, with competition among the best players in the world. Therefore, consistent with our ticket policy, we will not be issuing refunds for those who have decided not to attend the tournament for any reason.

 

If the Sanford International is canceled, will I be refunded for my tickets?

When ordering your tickets, if you select the refund option upon checkout, you will be refunded the ticket package amount.

 

What are the ticket refund options?

You will have two options at checkout when ordering your tickets. The first will be a refund of the ticket package purchased if the Sanford International is canceled or held without spectators. The second option is to donate your purchase to the Sanford International charitable beneficiaries. The Tournament will then also donate an additional 10% on top of your donation.

 

Am I able to donate my tickets to charity?

Yes! When ordering your tickets at checkout, you will have two refund options. Select the option that will donate to the Sanford International charitable beneficiaries. The Tournament will then also donate an additional 10% on top of your donation.

 

Will I be able to use my tickets for the 2021 Sanford International?

We are not offering that option currently.

 

If Sanford International is held, but without spectators, am I still able to get a refund?

Yes! You will have needed to select the refund option when you ordered your tickets online.

 

What if my credit card used for the original transaction is no longer valid/in-use?

Refunds can be made to a new card. Please call the Tournament Office at 605-271-7825 to update refund information.

 

How do I purchase tickets?

Tickets are available online or by calling 877-748-3376.

 

What are the ticket delivery options?

EMAIL (for mobile use only) – Tickets will be delivered via email as a PDF attachment called “tickets.pdf”. You may need to search your Spam/Junk folder.

PRINT@HOME (print tickets at home via e-mail) – Download your tickets upon completion of your order. Do not select if using a mobile device.

 

May I purchase tickets at the gate?

Yes! However, ticket prices will be higher at the gate than if you were to order online. We encourage everyone to purchase their tickets before arriving to Sanford International.

 

Will ticket prices ever increase?

Ticket prices will remain the same up until Tournament Week. Ticket prices will cost more if purchased at the gate.

 

Where can I pick up or drop off tickets, credentials, or parking passes that someone has waiting for me?

Tickets, sponsor parking passes, and other credentials may be picked up or dropped off at Will Call. The Will Call location is located at the DriveSafeSD.com Main Entrance. Proper photo ID is required to pick up credentials.

 

What are Will Call hours?

Will Call hours will be Wednesday, September 9 – Sunday, September 13 from 9:00am to 4:00pm.

 

What are the methods of payment if I wish to purchase tickets at the Main Entrance?

Sanford International accepts VISA, American Express, Discover, and MasterCard.

 

Where is the best place to stay up to date on ticket information?

We will keep Tournament information up to date on our app, website, as well as our social media pages (Facebook, Instagram, and Twitter).

 

My question is not answered here, where can I find out more information?

Please call the Sanford International Tournament Office at 605-271-7825.